Terms of service

Terms of Service

Last updated: October 3, 2026

Welcome to Dead Pretty Glass. By placing an order through our website, you agree to these Terms of Service.

  1. Products

Dead Pretty Glass sells handmade glassware and decorative products. Please review each product’s description, photos, and care instructions before purchasing.

Colors may appear slightly different depending on your device or screen settings. Minor handmade variations in placement, texture, and finish are not considered defects, provided the item matches its description.

  1. Orders

Please check your items, shipping address, and any personalization details before completing your purchase.

We may cancel an order if an item is unavailable, a pricing or listing error occurs, or we cannot fulfill it. If we cancel your order, we will refund the amount paid for the canceled order.

  1. Processing and Shipping

Orders are typically processed within 3–5 business days, unless a different processing time is stated on the product listing. Processing time is separate from shipping transit time.

Standard shipping costs $6 for orders under $80. Orders of $80 or more qualify for free Standard shipping. We currently ship within the United States.

Shipping times are estimates, not guarantees. Tracking information will be provided when available.

If your package is delayed or appears lost, contact Kendra@deadprettyglass.com so we can help investigate. If we cannot ship your order within the promised timeframe, we will contact you about the delay and your available options.

  1. Damaged, Defective, or Incorrect Items

Please open your package carefully and inspect your order upon arrival.

If an item arrives damaged or defective, or you receive the wrong item, email Kendra@deadprettyglass.com as soon as possible after delivery. Include your order number and clear photos of the item, shipping box, and protective packaging.

Keep the packaging while we review the issue. Do not ship broken glass back to us.

We will review the issue and work with you on an appropriate resolution, which may include a refund or a replacement agreed with you. Because many pieces are one of a kind, an identical replacement may not be available.

Any approved refund will be issued to your original payment method. Processing time depends on your bank or payment provider.

  1. Returns and Exchanges

We do not accept returns or exchanges for change of mind, incorrect selection, or buyer’s remorse. Please review product details carefully before purchasing.

This policy does not affect our assistance with damaged, defective, or incorrect orders or any rights you have under applicable law.

  1. Custom and Personalized Orders

Custom and personalized items cannot be returned or exchanged for change of mind. Please carefully review all personalization details before submitting your order.

If we make an error with your custom order, or it arrives damaged or defective, contact Kendra@deadprettyglass.com so we can review the issue and work with you on an appropriate resolution.

  1. Product Care

Please follow the care instructions provided with your product.

Unless the product listing states otherwise, we recommend hand washing and avoiding harsh abrasives or extreme temperatures.

Damage caused by improper use, handling, or care is not covered by our damaged-on-arrival policy. This does not limit any rights you have under applicable law.

  1. Pricing and Payments

All prices are listed in U.S. dollars. Applicable shipping charges and sales tax are shown at checkout.

We may update prices and correct listing errors. If an error affects an order you have already placed, we will contact you before proceeding with any change or cancel the affected order and issue a refund.

  1. Intellectual Property

Original product designs, photographs, graphics, logos, and written content on this website belong to Dead Pretty Glass or are used with permission. They may not be copied or used without permission, except as permitted by law.

  1. Website Use

You may not use this website for unlawful purposes or interfere with its operation or security.

  1. Your Legal Rights

Nothing in these Terms or our store policies excludes or limits consumer rights or protections that cannot legally be excluded or limited.

  1. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised date. Changes will not retroactively reduce your rights relating to an existing order.

  1. Contact

For questions about these Terms or your order, email Kendra@deadprettyglass.com.

Thank you for supporting Dead Pretty Glass!