Shipping policy

Shipping Policy

Orders are typically processed within 3–5 business days. Processing time is separate from shipping transit time.

Standard shipping costs $6 for orders under $80. Orders of $80 or more qualify for free Standard shipping. We currently ship within the United States.

Shipping times are estimates, not guarantees. Carrier delays may occur. If your package is delayed or appears lost, please contact us at Kendra@deadprettyglass.com so we can help investigate.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your glass arrives broken or defective, or you receive the wrong item, email Kendra@deadprettyglass.com as soon as possible with your order number and clear photos of the item, shipping box, and protective packaging.

Keep the packaging while we review the issue. Do not ship broken glass back to us.

We will review the issue and work with you on an appropriate resolution, which may include a refund or a replacement agreed with you. Because many pieces are one of a kind, an identical replacement may not be available.

Returns and Exchanges

We do not accept returns or exchanges for change of mind, incorrect selection, or buyer’s remorse, including for custom or personalized items. This does not affect our assistance with damaged, defective, or incorrect orders or your rights under applicable law.

Contact

For shipping questions or help with your order, email Kendra@deadprettyglass.com.

 

THANK YOU FOR SUPPORTING DEAD PRETTY GLASS