Refund policy

Returns and refunds

Because our glass pieces are fragile and can be damaged during return shipping, we do not accept returns or exchanges for change of mind. Please review the product description and photos before purchasing. This policy does not limit any rights you have under applicable law.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If an item arrives damaged or defective, or you receive the wrong item, contact Kendra@deadprettyglass.com as soon as possible with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue. Do not ship broken glass back to us.

We will review the issue and work with you on an appropriate resolution, which may include a refund or a replacement agreed with you. Because many pieces are one of a kind, an identical replacement may not be available. Any approved refund will be issued to your original payment method; processing time depends on your bank or payment provider.

Contact

For questions about your order or this policy, email Kendra@deadprettyglass.com.